Returns, refunds & cancellations

Last updated 29 September 2026

Our pieces are checked before they're packed. If anything arrives damaged or wrong, tell us within 48 hours of delivery and we'll make it right.

Damaged, wrong or missing items

• Message us on WhatsApp within 48 hours of delivery with your order number, clear photos, and an unboxing video if you have one.
• Once we've checked, we'll send a replacement or give you a full refund, whichever you prefer (subject to stock).

What we can't take back

• Change of mind after delivery.
• Pieces that have been worn, altered, or damaged by water, perfume or rough handling.
• Small differences in colour or bead size from the photos. Screens vary, and beads can differ slightly piece to piece.

Cancellations

You can cancel any time before your order is dispatched by messaging us on WhatsApp, and you'll get a full refund if you've already paid. Once an order has been dispatched it can't be cancelled. We may cancel an order if a piece goes out of stock or was listed at a wrong price; if so, we refund you in full.

Refunds

Approved refunds go back to the UPI account you paid from, usually within 5–7 working days.